Location: our team is based in Paris, France but we are open to hiring this position remotely across Europe.

Scenario is redefining creative workflows for gaming and digital content creation, equipping creators and studios with cutting-edge AI tools to produce and scale high-quality assets. By leveraging advanced AI technology, including scalable custom AI model training, we empower artists and developers to concentrate on delivering outstanding content. Trusted by industry leaders like Ubisoft, Unity, Metacore, Innogames, or Immutable, Scenario is pushing the boundaries of what’s possible in AI-driven content creation.

The Role

We’re seeking an experienced Head of Customer Success to lead our team in enhancing user engagement, effective training, and owverall client satisfaction with our AI-driven content creation platform. This role is essential to guiding clients—from onboarding through sustained use—as they integrate Scenario’s custom AI models and asset generation capabilities into their creative workflows. The ideal candidate will bring a background in customer success within SaaS and a passion for supporting creators in gaming and digital content, helping them unlock the platform’s full potential to produce high-quality visual content at scale.

You will

• Design and lead onboarding processes to ensure seamless integration of Scenario into client workflows. Host and lead training sessions and develop resources to help users maximize the platform’s potential.
• Build and maintain strong lasting relationships with clients, becoming their trusted advisor and point of contact for support, new feature rollouts, and strategic advice.
• Develop a scalable customer success strategy that anticipates client needs, optimizes for user satisfaction, and drives account expansion and renewals.
• Represent the customer’s perspective within Scenario, sharing insights and feedback with product, sales, and development teams to keep our platform aligned with client expectations.

You need

• Experience in customer success, support, or a related role within B2B SaaS, preferably in gaming, creative tech, or AI-driven platforms.
• Proven track record in designing effective onboarding, training, and resources for SaaS clients, especially in complex, high-engagement environments.
• Strong commitment to understanding and meeting customer needs, with a history of high user satisfaction and retention.
• Exceptional communication skills and perfect fluency in English, with the ability to translate complex technology into accessible, user-friendly guidance.