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Quality Assurance Specialist

Fliff

Fliff

Quality Assurance
Manila, Philippines
Posted on Tuesday, June 11, 2024
Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.
We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.
Summary:
The Quality Assurance Specialist will review and audit tickets processed by operational staff, ensuring that interactions with players meet the established quality standards.

Key Responsibilities

  • Conduct QA audit reviews for ticketing contractors and ensure compliance with quality based on Fliff’s processes.
  • Create and submit quality audit reports and provide insights on any areas of quality improvements and opportunities.
  • Deliver timely responses to case review requests.
  • Participate in regular calibration sessions within the assigned function.
  • Stay updated about new operational processes and developments.
  • Perform quality coaching and mentoring as needed.
  • Perform ad-hoc tasks as assigned by the management.

Qualifications

  • Minimum of 1 year of experience in quality assurance, preferably in the gaming industry.
  • Strong understanding of QA methodologies, tools, and processes.
  • Excellent analytical and problem-solving skills and data analysis.
  • Strong attention to detail and organizational skills.
  • Ability to work collaboratively in a team environment and communicate effectively with cross-functional teams.
We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:
Welcoming and Friendly
We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.
Lively and Creative
We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.
Stimulating and Rewarding
We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.