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Customer Service Representative

Fliff

Fliff

Customer Service
Manila, Philippines
Posted on Tuesday, June 11, 2024
Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.
We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.
Job Summary:
We are seeking a dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be passionate about providing exceptional customer service and have excellent communication skills. As a Customer Service Representative, you will be our players' first point of contact, handling inquiries, resolving issues, and ensuring an excellent customer experience.

Key Responsibilities

  • Assisting customers via email through addressing inquiries, resolving raised issues, and ensuring customer satisfaction for every contact.
  • Providing quality service to sports betting customers and maintaining a positive and player-focused attitude, even when dealing with their concerns.
  • Handling and managing the Zendesk volume of tickets and being able to respond efficiently.
  • Maintaining friendly and professional attitudes with internal customers to ensure smooth working relationships.

Qualifications

  • Experience as a Customer Support Representative or in a similar role is preferred.
  • Ability to work well under pressure
  • Excellent communication skills, both in written and oral
  • Strong interpersonal skills
  • Proficiency in Excel and other data analysis tools
  • Knowledge of sports betting is a plus
We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:
Welcoming and Friendly
We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.
Lively and Creative
We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.
Stimulating and Rewarding
We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.