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Review and Response Coordinator - Cairo, Eygpt

Benjamin

Benjamin

Cairo, Cairo Governorate, Egypt
Posted on Wednesday, July 3, 2024
**Must be located in Cairo, Egypt**

Join our vibrant fintech startup, Benjamin, backed by top-tier venture capitalists Play Ventures & F4 Fund. We're on the lookout for an experienced and forward-thinking Review and Response Coordinator to join our team!

At Benjamin, we're passionate about rewarding everyday actions through our MoMo’s (Money Moments). Benjamin is a new cash-rewards platform for consumers, merchants and gamers to earn cash, called Benjamin Money Moments, by completing daily tasks, playing casual games, viewing content and ads, and making everyday card purchases with cash back.

Key Responsibilities

  • Manage Online Reviews: Monitor and manage reviews across various online platforms, including app stores, social media, and review websites.
  • Respond to Feedback: Address and resolve complaints and negative feedback promptly and professionally to maintain and enhance the brand's reputation.
  • Engage with Customers: Foster positive relationships with our users by acknowledging and responding to both positive and negative reviews.
  • Analyze Review Data: Compile and analyze review data to identify trends and areas for improvement in product and service offerings.
  • Collaborate with Teams: Work closely with marketing, customer support, and product teams to ensure that feedback is integrated into product improvements and customer service strategies.
  • Crisis Management: Implement strategies to manage and mitigate potential PR crises related to negative reviews or customer feedback.
  • Reporting: Provide regular reports on review management activities, highlighting key insights and areas for action.

Qualifications

  • Minimum of 2-3 years in customer service, online community management, or a related field.
  • Exceptional written and verbal communication skills with a strong attention to detail.
  • Ability to handle challenging situations and complaints with a calm, solution-oriented approach.
  • Proficiency in using review management tools, social media platforms, and customer service software.
  • Strong analytical skills to interpret review data and provide actionable insights.
  • Collaborative attitude with the ability to work cross-functionally in a dynamic startup environment.

Ideal Candidate:

  • Empathetic: Demonstrates a deep understanding of customer needs and concerns.
  • Proactive: Takes initiative to improve processes and customer interactions.
  • Resilient: Capable of handling criticism and stressful situations effectively.
  • Innovative: Brings fresh ideas to enhance customer engagement and satisfaction.

Why Join Us?

  • Lucrative Compensation: Maximize your earning potential with competitive salaries and rewarding bonus structures that recognize your dedication.
  • Thriving in Hyper-Growth: Immerse yourself in the dynamic environment of a hyper-growth startup, where you'll encounter daily challenges and avenues for professional advancement.
  • Cutting-Edge Collaboration: Engage with innovative technology and join a fast-paced team known for its forward-thinking approach and commitment to innovation.
  • Positive Workplace Culture: Experience a professional yet enjoyable atmosphere, where hard work is valued alongside a sense of humor and camaraderie, fostering a fulfilling work environment.

About Benjamin Capital Partners

Benjamin Capital Partners stands as the backbone of the revolutionary Benjamin App, a cutting-edge cash-rewards platform designed for consumers, merchants, and gamers alike. Known as Benjamin Money Moments, this platform offers users the chance to earn cash through a variety of engaging activities such as completing daily tasks, playing casual games, browsing content and ads, and enjoying cashback on everyday card purchases.

The Benjamin app opens up a world of possibilities for consumers to earn Benjamin Money Moments through a wide array of everyday activities, including purchases, mobile gaming, and ad engagement. As an emerging force in the fintech arena, Benjamin is committed to reshaping the future of cash rewards, one rewarding moment at a time.

Learn More: www.benjaminone.com

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.