EU Client Relation Manager
Appcharge – Direct to consumer platform for gaming studios
Helsinki, Finland
Posted on Wednesday, June 14, 2023
- Manage and scale a 24/7 Technical Support team providing Tier 1 and Tier 2 customer support
- Hire, train, and develop new team members, instill motivation and passion for delivering a unique player experience
- Define, measure, and continuously improve operational and customer satisfaction key support metrics
- Lead and implement best practices for efficient and high quality customer support
- Work closely with all other departments within the studio to prioritize support needs and present the voice of the customer
- Follow ticket trends and identify issues, influence the product roadmap by identifying and sharing insights based on data-driven analysis of player feedback
- Design, develop and implement tools and procedures pertinent to the effective and efficient operation of the Customer Support team
- Become familiar with all new features and changes and ensure the Support team is kept up to date and is involved in all concept reviews
