hero

BUILD THE FUTURE OF GAMING WITH US

83
companies
175
Jobs

EU Client Relation Manager

Appcharge – Direct to consumer platform for gaming studios

Appcharge – Direct to consumer platform for gaming studios

Helsinki, Finland
Posted on Wednesday, June 14, 2023
  • Manage and scale a 24/7 Technical Support team providing Tier 1 and Tier 2 customer support
  • Hire, train, and develop new team members, instill motivation and passion for delivering a unique player experience
  • Define, measure, and continuously improve operational and customer satisfaction key support metrics
  • Lead and implement best practices for efficient and high quality customer support
  • Work closely with all other departments within the studio to prioritize support needs and present the voice of the customer
  • Follow ticket trends and identify issues, influence the product roadmap by identifying and sharing insights based on data-driven analysis of player feedback
  • Design, develop and implement tools and procedures pertinent to the effective and efficient operation of the Customer Support team
  • Become familiar with all new features and changes and ensure the Support team is kept up to date and is involved in all concept reviews